Privacy Policy

Who We Are

This website is operated by Nugent Brothers Enterprises Ltd, trading as NBE Property Services. We provide professional grounds and property maintenance services.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: contact@nbepropertyservices.com
Phone: +44 7719 783317

What Data We Collect

We collect the following categories of information:

• •Quote requests - your name, email address, phone number, property address, and the details of the service you are enquiring about.
• •Reviews - your name, location (optional), the service you used, a star rating, and your written review.
• •Referral responses - how you found us (e.g. flyer, Google, word of mouth), and any additional description you choose to provide.
• •Technical visit data - your anonymised IP address, the pages you visit on this site, the date of your visit, and your browser user-agent string.

How We Use Your Data

We use the information we collect for the following purposes:

• •To respond to quote requests and provide the services you have asked about.
• •To send you a confirmation email when you submit a quote request.
• •To publish approved customer reviews on this website.
• •To understand how visitors find our website so we can improve our marketing.
• •To track the number of unique visitors to each page of the site for internal analytics. We do not share this data with any third party.

We do not use your data for automated decision-making or profiling, and we do not sell your data to any third party.

IP Address Logging

When you visit this website, we record your IP address alongside the page you visited and the date. This is used solely for counting unique visitors - for example, to avoid counting the same person multiple times in a single day.

We record only one entry per IP address per page per day. IP addresses are stored in our database and are not shared with any third party. They are not used to identify you personally.

Email Communications

If you submit a quote request, we will send you a confirmation email to the address you provided. We may also use that address to reply to your enquiry directly.

We do not send unsolicited marketing emails. We will only contact you in connection with a quote or service enquiry you have made.

Cookies

This website does not use tracking cookies or advertising cookies. We do not use Google Analytics, Facebook Pixel, or any other third-party analytics or advertising scripts.

Third-Party Services

This website uses the following third-party services:

• •Google Fonts - used to load our website typefaces. When your browser loads this page, a request is made to Google's servers. Please refer to Google's own privacy policy for details.
• •Email delivery (SMTP) - quote confirmations and admin notifications are sent via a standard email provider. Email content is not stored beyond delivery.

We do not integrate with social media platforms, advertising networks, or any analytics services beyond our own internal visitor counter.

How Long We Keep Your Data

We retain the data you provide for as long as is reasonably necessary to fulfil the purpose it was collected for:

• •Quote requests - retained until the enquiry is resolved and for a reasonable period thereafter for our records.
• •Approved reviews - retained on the site until removed by our admin team or at your request.
• •IP-based visit records - retained for up to 12 months for analytics purposes, then deleted.
• •Referral responses - retained indefinitely as aggregate statistical data.

Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• •The right to access the personal data we hold about you.
• •The right to have inaccurate data corrected.
• •The right to have your data deleted (the "right to be forgotten").
• •The right to restrict or object to our processing of your data.
• •The right to data portability.

To exercise any of these rights, please contact us at contact@nbepropertyservices.com. We will respond within 30 days.

Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page will always reflect when it was last revised. We encourage you to check back periodically.